RETURN & CANCELLATION POLICY

Li-Ning designs your shoes, rackets and other gear to help you perform at your best. For purchases made directly from Li-Ning Studio, you can request a return or exchange within 14 days of delivery, subject to the conditions below. Refurbished products have a separate 3-day return window.

Returns

Return Conditions

Return window
Raise the request within 14 days of delivery through our Return Request Portal.
Pickup cost
Eligible returns have no additional pickup charge. If pickup is unavailable or repeatedly fails, contact us before self-shipping. We will agree the method and any reimbursement in writing first.
Product condition
Products must be unused, with labels, wrapping, tags and original packaging intact.
Sets and bundles
Products bought as a set or combo must be returned complete, including any bundled free items. Partial returns of a set cannot be processed.
Separate items
Items bought independently in a multi-item order may be returned individually if eligible; this does not apply to items forming a set or promotional bundle.
Return & Cancellation Policy

If a Return Is Not Accepted

If a returned item does not meet our conditions, we will explain the reason and hold it for 14 days from our rejection notice. You may arrange for it to be sent back by paying the existing ₹200 return-shipping charge within that period.

The notice will give the deadline and payment instructions. We will send a reminder before the holding period expires. If you dispute the decision, contact us promptly with supporting information. If no response or shipping arrangement is received by the deadline, the item may be disposed of after final notice, subject to applicable law.

This ₹200 charge is for an ordinary return that fails the return conditions. Warranty-claim return shipping is explained separately in LN Protect.
Return & Cancellation Policy

Exchanges

Eligible products may be exchanged within 14 days of delivery, subject to the return conditions and replacement availability. Submit your request through the Return Request Portal. Our team will confirm the available option and any price difference before proceeding.

Return & Cancellation Policy

Items Not Eligible for Change-of-Mind Returns

  • Rackets with string or grip customisation, Racket Remix or gripping service
  • Personalised T-shirts and other personalised products
  • Socks
  • Wrist bands
  • Towels
  • Shuttlecocks — nylon or feather
  • Grips
  • Water bottles
  • Insoles
  • Pickleball balls
  • Badminton strings
These exclusions concern change-of-mind returns and exchanges. Damaged, incorrect or missing items can still be reported under Delivery Claims & Disputes; suspected manufacturing defects are assessed under LN Protect and applicable law.
Process

How to Request a Return or Exchange

Submit your request within the applicable return window through our Return Request Portal. If the portal does not work, contact support@lining.studio promptly with your order number.

Open Return Request Portal ↗
  1. Pickup is arrangedOur courier partner usually schedules pickup from your original delivery address within 2–4 business days.
  2. Pack the productHave the product securely packed in its original packaging and ready for pickup.
  3. Missed pickupIf the first attempt is missed, one more attempt is normally made the next business day. After two unsuccessful attempts, the request may be cancelled. Contact us promptly to discuss the next step.
  4. Quality checkOnce received, the return goes through inspection and validation against the conditions above.
  5. Outcome by emailIf approved, we process the refund or exchange and notify you. If it does not meet the conditions, Customer Care will explain the reason and available next steps.
Return & Cancellation Policy

Refunds

Prepaid orders
Refunds are credited to the original payment method used for the purchase.
Timeline
Approved return refunds typically reach you within 5–7 business days from refund initiation, following quality check and approval. Return transit and inspection happen before this period begins. We will notify you when the refund has been initiated; final credit timing depends on your bank or payment provider.
Cash on delivery
COD refunds are sent by bank transfer using the bank details you provide in the return form. Refunds are not paid in cash or by cheque.
Sale purchases
The refund is based on the amount actually paid for the returned item, not its later or current selling price.
Undelivered prepaid orders
If the courier returns an undelivered prepaid order, we initiate its refund after receiving and verifying it. The estimate for bank credit in this separate case is 24–48 hours after initiation, depending on the bank or payment provider.
Support will explain any applicable, approved customisation deductions before a refund.
Return & Cancellation Policy

Order Cancellation and Changes

For an approved prepaid cancellation, the refund-credit estimate is 5–7 business days from initiation. A pre-dispatch cancellation does not require a physical-return quality check.

Before dispatch
Contact support@lining.studio or live chat as soon as possible. Eligible, non-customised orders can be cancelled before they are shipped. A request alone does not confirm cancellation; our team will confirm the outcome.
After dispatch
Once an order is shipped, it cannot be modified or cancelled through the pre-dispatch process. Eligible items may be returned after delivery.
T-shirt printing
T-Shirt Printing orders cannot be cancelled, modified or refunded for change of mind once printing work has begun. If printing has not yet started, contact support@lining.studio immediately to request cancellation.
Customised rackets
In exceptional cases, Li-Ning Studio may approve cancellation of a customised racket order before dispatch, including after work has begun or been completed. Approval is not guaranteed. If approved, the cost of consumables already used, such as strings and grips, together with applicable service charges, will be deducted. We will explain the deductions and refund only the remaining balance.
Other personalised items
Other customised or personalised orders cannot be cancelled, changed or refunded for change of mind once the relevant work has begun. If work has not started, contact us immediately.
Changes after service
If a service has already been completed, any further approved change may require payment for additional consumables and service charges. We will explain the cost before proceeding.
Cancellation by Li-Ning
If we must cancel an order because of stock, payment, serviceability or another fulfilment issue, we will notify you. Amounts collected for the cancelled order will be refunded through the applicable payment route.
Cancellation restrictions for personalisation do not remove remedies for an incorrect, damaged or defective product.
Return & Cancellation Policy

Refurbished Products

Return window
Refurbished products may be returned within 3 days of receipt if they are in the same condition as received.
Warranty
Refurbished products do not carry the commercial LN Protect warranty.
Quality and authenticity
Li-Ning Studio does not sell refurbished items that fail structural-integrity tests. Rackets and shoes undergo quality checks, cosmetic flaws are described on the product page, and we work directly with the brand’s authorised distributor as authorised retailers.
Support

Customer Support

Contact support@lining.studio or call +91-79008-99008, Monday to Saturday, 10am to 7pm. We will explain the next steps and any additional investigation needed for your return, refund or cancellation request.