Claim and Dispute Policy

We take care when preparing and delivering your order. If an item arrives damaged, incorrect or incomplete, or an order is marked delivered but not received, this policy explains how to report the issue and what happens next.

Delivery Claims & Disputes

What This Policy Covers

  • Transit damage
  • Missing products or a shortage within a received parcel
  • An incorrect product or product mismatch
  • An entire order marked delivered but not received
Change-of-mind returns are covered by Returns. Suspected manufacturing defects are assessed under LN Protect. These processes do not remove applicable statutory rights.
Delivery Claims & Disputes

When and How to Report

Please report delivery issues within 24 hours of delivery, or within 24 hours of a delivered-status update if the parcel was not received. If you could not report sooner, provide the reason for the delay and the evidence available. Li-Ning Studio may review a late report where there is a reasonable explanation and supporting evidence.

Email support@lining.studio, use the Contact Us page, or contact us on WhatsApp at +91-79008-99008. Include your order number and enough information for us to identify the issue.

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Delivery Claims & Disputes

Evidence to Submit

Order
Order number and, if available, the invoice and tracking reference.
Description
Explain which product is affected and whether the problem is damage, shortage, mismatch or non-receipt.
Photos
For received parcels, provide clear images of the product, outer packaging, shipping label and any visible damage.
Unboxing video
A continuous, unedited video showing the unopened package and complete unboxing helps verify received-parcel issues. If it is unavailable, share other supporting evidence; a claim may be declined if the issue cannot reasonably be verified.
Parcel never received
An unboxing video is not required. Provide your order and tracking details and explain the delivered-status discrepancy. We will investigate available proof of delivery with the courier.
Send only relevant evidence through our support channels. Mask unrelated personal or payment information. Claims evidence is used for verification, fraud prevention, logistics investigation and support, as described in the Privacy Policy.
Delivery Claims & Disputes

Preserve the Parcel and Items

If the outer package looks damaged, tampered with or seal-broken, photograph it before opening. If it appears opened or severely damaged, contact us promptly and consider declining delivery.

Keep the outer packaging, shipping label, invoice, tags and all items received until the investigation is complete. Do not continue using an item after noticing the issue if that could make its original condition harder to assess.

Process

What Happens Next

  1. We acknowledgeWe acknowledge your claim within 48 hours and confirm the next step or request further evidence.
  2. We investigateWe review your information with the quality or logistics team and courier where relevant. We will explain if product collection or additional evidence is needed.
  3. We update youWe will update you on the investigation and the next step. If courier checks, collection or inspection require additional time, we will explain the status.
  4. We confirm the outcomeIf approved, the outcome may be replacement, supply of a missing item, exchange for the correct product or an appropriate refund. Availability and the verified issue determine the available resolution.
Delivery Claims & Disputes

Resolution, Costs and Refunds

Collection arrangements
If collection is needed, we will confirm the arrangements and any applicable costs before proceeding. Do not self-ship without prior agreement on the method and reimbursement.
Refund route
Approved prepaid refunds go to the original payment method; COD refunds use bank transfer.
Refund timing
After a claim is approved and any required collection or inspection is complete, an approved refund typically reaches you within 5–7 business days from refund initiation. We confirm initiation; bank or payment-provider processing may affect final credit.
Declined claim
We will explain the reason and any further evidence or review route available. A decline may follow unverifiable evidence, evidence altered or fabricated, damage from misuse, or a case outside this policy; a justified delay or lack of video alone does not prevent review.
Delivery Claims & Disputes

Legal Jurisdiction

Subject to applicable consumer protection laws and statutory rights, orders placed on Li-Ning Studio are governed by the laws of India. Courts in Karnataka, India have jurisdiction for contractual disputes. This clause does not restrict the right to approach a competent consumer forum or another authority available under applicable law.