RETURN & CANCELLATION POLICY
Li-Ning designs your shoes, rackets, and other gears to help you perform at your best level, so if they're not working exactly right for you, we've got you covered. Customers can return their order within 14 days with no additional charges after an order has been delivered, as long as the conditions below are followed.
Products must be returned in their original condition with the labels, wrapping and original packaging still attached. Any products purchased in a set must be returned as a set. Partial Returns of a set cannot be processed.
If the products that are received by Li-Ning Studio are in non-original condition or do not follow the policies described here, you will be notified and the product will be held by the company for 14 days before being destroyed. If you require the returned product, you will need to pay Rs. 200 for the return shipping back to you within 14 days from the date of notification.
Exceptions: In order to ensure you are getting products with the highest standard of hygiene and quality, we do not accept returns for certain items including:
- Rackets with String/Grip customization
- Sports Bras
- Wrist Bands
- Shuttlecocks (Nylon or Feather)
- Water Bottles
- Personalised T-Shirts
How do I initiate a return?
You can apply for a Return by contacting our support through phone, email, or live chat. You can email us at firstname.lastname@example.org or call us at +91 79008-99008
What is the refund policy for returns of orders placed during a sale?
If an order placed during a sale is returned to us, only the amount paid by you will be refunded, not the current product price.
How do I cancel my order?
You can cancel your order by reaching out to us at email@example.com or by using our live chat on the website, this can only be done before the order has been shipped. Personalised T-Shirts cannot be cancelled once bought. If you want to edit your order we will not be able to change anything once shipped. For changes in the order before it has been shipped, please call us directly on the number and we will see if we can work it out for you.
Refurbished Products Return Policy
Customers can return a product within 3 days of its receipt, provided it is in the same condition that it was received in.
No warranty on refurbished products
We do not sell products that fail our structural integrity tests. All Rackets and shoes undergo thorough quality checks. The qualities and cosmetic flaws of each product can be found under each product’s description. We are the authorised retailers of the brand and engage directly with the authorised distributor.